Delivery details

Track an order that is already on its way, check how long delivery takes, or get in touch if something looks wrong.

Track your order

  1. 1Check your email first. Your shipping confirmation contains a tracking link that opens the carrier’s page directly — it is the fastest route, and it works without signing in.
  2. 2No email to hand? Enter your email address on your account page. We’ll send you a one-time code — no password — and your orders and tracking will be there.
  3. 3Still stuck? Message us with your order number and we’ll look it up for you.
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How long it takes

ProcessingOrders leave within 1–2 business days.
DeliveryUsually 4–8 business days once it is on its way.
Shipping cost$4.99 flat, free on orders over $35.
Where we shipAustralia, Canada, New Zealand, the Philippines, Portugal, the United Kingdom and the United States.
TrackingEvery order is tracked. The link is emailed as soon as the parcel is scanned.

Full terms are in our Shipping & Returns page and Shipping Policy.

Late, lost or damaged?

If tracking has not moved for more than a few days, or the parcel arrives damaged, get in touch with your order number and we’ll sort it out with a replacement or a refund.

Every order is also covered by our 60-day money-back guarantee — opened or not.

Contact us →